Financing Your Care
The cost of mental health treatment shouldn’t keep you or a loved one from finding help. We know that the cost of treatment can seem scary, so it’s our goal to guide you through the billing and insurance process in a way that alleviates your concerns.
Rogers Behavioral Health can help you determine insurance benefits, discuss payment plan options, and learn about what to expect when paying for treatment. Learn more by calling 833.308.5887 today.
Paying for Treatment Made Easy
You can easily pay your bill by using our secure online payment portal.
If you need an alternate payment option, our Patient Financial Services department will help you. We are available when you have questions or concerns about your bill, insurance, or payments. You can also contact us if you believe you qualify for a financial assistance program or one of Rogers Behavioral Health Foundation’s Grants and Scholarships.
Phone
833-608-2410
Mailing Address
Attn: Patient Financial Services
34700 Valley Road
Oconomowoc, WI 53066
Email
CustomerService@rogersbh.org
*Financial inquiries only
Financing Behavioral Health Care with Insurance
Insurance plans vary, and you should work closely with your insurance company to determine any out-of-pocket costs. In some cases, you may need a pre-authorization before insurance will cover the cost of treatment.
In-Network Coverage
The Rogers Admissions team will communicate with your insurance provider to determine which services are covered under your policy. In many cases, you may contact your insurance company directly to verify coverage.
Pre-Authorizations and Pre-Certifications
Most insurance providers require authorization prior to admission to provide coverage for your care. Even if your treatment at Rogers is entirely covered and you have a quote of benefits for the program, it may not be covered unless authorization is obtained. This means you may be financially responsible for your care.
Upon arriving for admission, we will notify your insurance carrier of your admission to request authorization. The authorization process can take 30 minutes to 72 hours.
Instead of waiting for insurance authorization, you may sign an insurance status form stating you understand the authorization has not yet been obtained but wish to proceed with admission.
For authorization questions, contact Admissions at 833.308.5887.
Out-of-Network
Your insurance company may limit reimbursements using their parameters for the cost of services, also known as UCRs (usual, customary, and reasonable). Rogers’ service fees may differ from your insurance company’s defined UCRs. If so, you are responsible for the amount not covered.
You may contact your employer or insurance provider for questions about coverage. Although we may assist, it is ultimately your responsibility to verify and understand the terms of your policy. This may require working directly with your insurer.
Help with Filing Insurance Claims
Rogers’ Patient Financial Services team will file claims with your insurance provider on your behalf. You will need to fill out a release of information form upon admission to allow us to do so.
If you are covered by more than one insurance plan, we will file claims with both companies. One insurance plan will be your primary insurance, and the other will be your secondary insurance.
Primary and Secondary Insurance Claims
- Patient Financial Services will file your primary and secondary insurance claims for you. Once your primary insurance provider has paid, we will send a claim to your secondary insurance.
- Ultimately, it’s your responsibility to coordinate billing and payment information with your insurance provider(s).
If you received treatment from more than one program or provider, you may receive more than one bill. Even if you were treated within the same Rogers hospital or clinic, you may receive separate bills from the treatment center and doctor.
The payments you and your insurer make during the billing period are listed separately on your bill. The balance you still owe is also listed.
Invoice Types to Expect
During the course of treatment, you may be billed for different services, including:
Rogers enters service-level agreements with all third-party vendors to ensure they reflect our mission while interacting with our patients. If you have been treated unfairly, please contact Patient Financial Services immediately. We will address concerns with our third-party vendors on your behalf.
Still have questions about financing your behavioral health care? Read our FAQs for more information.
Find Affordable Care and Begin Your Healing Path
Your financial situation doesn’t have to hold you back from seeking the help you need. Contact us online or at 833.308.5887 to learn more about our financing options and how we can assist you in accessing high-quality behavioral healthcare.
