FAQ
Treatment
The length of stay depends on which type of care and level of treatment you or your loved one needs, as well as past history, current symptoms, support systems, resources, and risk factors.
You may request a discharge at any time. We do advise that any decisions about discharge be made collaboratively with the treatment team so a thoughtful aftercare plan can be developed and arranged. If you are receiving treatment due to a court order, a doctor’s order to discharge is required before you can leave. In situations involving imminent concerns for your safety, further evaluation may be necessary.
While a typical day may look slightly different based on your level of care and treatment program, you can expect to engage in both group-based education and individual skill building time to work on assignments geared toward your unique treatment plan. Each day, you will work with multiple members of our multidisciplinary team to ensure that you gain the skills and tools needed to overcome challenges.
Yes. For adolescents, depending on particular state laws, family involvement may depend on approval by the patient. For example, Wisconsin state law requires anyone 14 and over to approve participation by family members.
Staff members and your treatment team will discuss your treatment only with those you or your guardian have specifically authorized. Your admission is confidential, and only those you want to know will know you are here. We will not acknowledge your presence here or provide any information about your treatment without your consent.
In some levels of care, you and your parents or guardian will be given the opportunity to create an approved call list, identifying individuals you may speak with during your treatment. If anyone other than those on the call list contacts Rogers to speak to you, staff will maintain complete confidentiality.
If you are receiving inpatient care and have established an approved caller list, you will provide a PIN or access code to those on the list, and they must provide it when they call. You may change your mind about who is and is not on your approved call list at any time during your hospital stay (with parent or guardian permission for minors).
All visitors must be approved by the patient and treatment team. Family members and friends are generally able to visit patients in residential care and inpatient care. Children under 18 (siblings or children of the patient) are allowed to visit but must be accompanied by an adult. Visitors will obtain a PIN or access code upon arrival.
Yes, Rogers offers Friends and Family University as part of our services for depression and other mood disorders, eating disorders, obsessive-compulsive disorder (OCD), and anxiety for children through age 12.
Admissions
We are available 24/7 to complete a telephonic screening. If you are in need of immediate or emergency attention, please call 911 or go to the nearest emergency department. Once you are recommended a treatment program, your admission will be scheduled as soon as possible.
Tour availability varies by location. At our outpatient clinics, tours are provided by staff members. Tours of specific residential care locations are given on weekdays during designated times to respect the privacy and confidentiality of the people who are currently receiving treatment. Generally, residential tours are scheduled after you complete a screening and will be led by one of Rogers’ Community Relations team members.
An admissions team member will help you determine what to bring to treatment. You will also find out what to leave at home, what to wear, and what to pack, as well as what items aren’t allowed based on your level of care.
You should plan for the entire admissions process to take several hours. When you—or you and your child—arrive at Rogers, please check in at the front desk. Simply say your name and state that you are here for admission. A team member will greet you and take you to a private office to complete the rest of the admission paperwork. To make sure we have the most current clinical information, you may be asked additional questions about your symptoms.
To ensure effective communication among you, your family members, and companions who have limited English proficiency or are deaf or hard of hearing, we will work with you to assess and determine the level of services best suited for your circumstances.
If someone you know needs high-level, intensive mental health or addiction care but is not willing to seek treatment, know that each county and state has its own process to have a person brought into treatment. Contact the health and human services department of the county you live in for further information. Admissions staff at Rogers can discuss this with you if you have further questions. However, if you are concerned about someone’s health or safety, do not hesitate to call 911 or take them to the nearest emergency room.
Levels of Care
Your mental health situation may be complicated, which is why we will provide our clinical recommendation after you complete a free screening. Our treatment team will figure out which type of care would be a good fit for you and develop a treatment plan designed to meet your specific concerns. If we are not able to address your needs, our representatives will do their best to provide you with additional resources or treatment options.
The names of levels of care vary across the country. At Rogers, inpatient care is our highest level of treatment, offered to individuals who are in need of immediate care and around-the-clock observation or stabilization during a critical episode. Inpatient care is provided at our hospital locations in Wisconsin, and patients stay until they reach a stable condition and are able to continue treatment in lower levels of care.
On the other hand, residential treatment means you voluntarily live at one of our Wisconsin locations during your entire treatment stay and receive intensive care in the same center. Your length of stay typically lasts 30 to 90 days but will vary depending on your individual treatment plan and progress.
Both intensive outpatient (IOP) and partial hospitalization programs (PHP) are offered in our outpatient clinics, not in hospital settings. These locations offer comfortable spaces for group therapy, individual sessions, art therapy, experiential therapy, and more. At the end of each day of treatment, you will return to your normal schedule with family and friends or at work or school. In our PHP, patients participate in treatment, on average, six hours per day, five days per week. And our intensive outpatient care offers treatment, on average, three hours per day, five days per week. Length of stay will depend on your treatment plan and progress.
To ensure our communities have access to evidence-based treatment, Rogers Behavioral Health offers a telehealth treatment option for patients living in Colorado, Florida, Illinois, Minnesota, Tennessee, and Wisconsin who would benefit from specialized PHP or IOP levels of care. Treatment programs available via virtual services vary by location.
Paying for Treatment
You can mail a check to the address on your statement, pay by phone by calling 833-608-2410, or pay online with our secure quick pay system.
Our insurance pricing calculator can help you estimate the out-of-pocket costs of your care (the amount you can expect to owe for your treatment). The federal government requires us to post standard charges for inpatient and outpatient services and items we provide. This tool goes beyond that requirement to help you estimate the cost based on your insurance plan, including co-pays and deductibles. Additional information about affording the cost of treatment can be found in our Financial Assistance Policy.
Under certain circumstances, a deposit may be required. In most instances, your deposit will be equivalent to your remaining deductible, out-of-pocket, and/or co-pay (whichever may apply). Unused portions of your deposit and/or additional prepayments will be refunded to you after the claim is processed by your insurance provider(s).
Yes. We accept American Express, Discover, MasterCard, and Visa. We recommend calling your bank prior to admission to inform them of the upcoming charge.
In many cases, you will receive more than one bill for separate charges from the hospital and your doctor, as well as additional lab, medication, and diagnostic fees from our third-party partners.
Contact Patient Financial Services to apply for a payment plan.
- Phone: 833-608-2410
- Email: customerservice@rogersbh.org
If you recently mailed your payment, your check and bill likely crossed in the mail. If you receive another statement, please contact Patient Financial Services at 833-608-2410 or email customerservice@rogersbh.org.
We would be happy to issue a duplicate bill and/or answer your billing questions. Please contact Patient Financial Services at 833-608-2410 or email customerservice@rogersbh.org.
Insurance Coverage
Since every plan has its own rules for coverage, you should contact your insurance carrier to see if you need pre-approval before scheduling your admission. Upon admission, Patient Financial Services will ask for your health insurance information, either in person or over the phone, to verify your benefits. Please have your medical insurance card with you when admitting to Rogers or calling Patient Financial Services.
Please visit the insurance coverage page for more information.
Rogers is contracted with many national health plans, including most Aetna, Blue Cross and Blue Shield, Cigna, Humana, Tricare, and United plans. Rogers is also an approved provider for Ontario and British Columbia’s Health Ministries. Some exclusions may apply. Please contact admissions at 800-767-4411 for the most current information.
Medicare covers only inpatient services, and coverage varies by age and health maintenance organization (HMO) enrollment. Medicaid coverage is dependent upon age and levels of care (exclusions apply).
T19 Molina, Network Health, Managed Health Systems, and Cenpatico are covered at other locations; please contact your insurance company for a list of providers. T19HMO questions can be directed to patient financial services.
For non-contracted insurance plans, you may attempt to obtain a single case agreement (SCA) through your insurance company. A SCA is a contract with an out-of-network insurance provider who has agreed to a specific one-time rate for your care.
We bill your insurance company within 45 days. Any bills you receive from us should reflect payments made by your insurance provider.
Insurance coverage requires adequate insurance information upon admission. If you did not initially provide insurance information to admissions, it has been longer than 60 days since discharge, and your insurance company does not have a record of the bill, contact Patient Financial Services.
